In April 2016, I purchased Whiteline suspension bushings for the front lower control arms on my Volvo C30 from Energy Suspension Parts.com. When I first installed them, I had the car aligned and they performed great.
The car handled much better. After several months, the steering alignment deteriorated dramatically. I took the car back to the shop and had it aligned again. The car never felt right despite begin freshly aligned.
It would pull to either direction when accelerating and braking. The car would also wander at steady speed. By this time, it's the week of December between Christmas and New Year's. I raised the front end of the car to inspect the suspension.
I grabbed the right front wheel and was able to move the entire wheel and suspension fore and aft approximately an inch! I also noticed the inside edge of the tire was worn badly. These bushings are only 8 months old and they are junk. They were installed properly and lubricated with the grease provided by the manufacturer and the car has never seen anything off-road.
Now I have 2 tires that aren't a year old yet and are bad. I called Energy Supension Parts.com to ask them about a warranty replacement. When I called, I got a recording stating that they would be closed for the holidays that week. As this car is my only transportation, I need it driveable ASAP.
There are no bushings available as an oem replacement for a Volvo C30, period. If bushings or ball joints go bad, the entire control arm must be replaced, it's the only way its sold.........unless you remove the bushings and install the Whiteline bushings that Energy Suspension.com sells. I don't have several days to wait for them to come back to work plus a couple of days for them to ship replacements. That being said, I find oem type control arms available locally and get my car running again.
After the holidays, when Energy Suspension re-opens, I call them to ask about the 1 year warranty on the parts and mentioned that I need a refund due to the circumstances of their business being closed for the holidays. I send then pictures and video showing the wear and free play in the parts. They tell me they refuse to refund my money and will only give me store credit AND I have to ship back the old parts at my own expense. Why should I have to pay shipping twice and on a product that was bad?
Who pays for my bad tire that was ruined by their faulty product? I think a refund is fair considering their product ruined my front tires and didn't expect them to compensate me for that. for the $108 I spent on their product, it had now cost me tires at $150 each and the replacement control arms at $120 each.......and they expect me to pay out of my own pocket to send them the bad parts??! Nice job guys..............
I have tinkered with cars most of my life and will probably continue to do so on other cars I buy in the future. I can guarantee I will never buy from this company again and will warn my friends and anyone else about them. Burn me once, shame on you..... burn me twice, shame on me.
I promise there will never be a 2nd time. I've learned my lesson.
Review about: Whiteline Bushing.
Reason of review: Warranty issue.
Monetary Loss: $540.
Preferred solution: Full refund.